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6th Sept Update: Please note, there have been a few reports of booking emails not making it through to specific email providers (e.g. icloud). If your payment was successful, rest assured your tickets will still be valid and in most cases you can just give your name on the door. If you logged into an account, you can also check ticket bookings in your My Bookings page. Apologies for any inconvenience caused while we fix this issue.
Use this form to contact us with questions about your order or fringe events.
Please read the following before submitting:
- Download tickets: If you have an account, you can download tickets from your My Bookings page (click “Details” under event and click the print icon to download PDF tickets
- Where are my tickets: Following successful checkout, you’ll also receive tickets and order summary by email – these may take a few hours to arrive (please also check your email spam/junk folder)
- Accounts: For easy access to all your tickets (particularly if booking multiple), we recommend creating an account before purchasing tickets – all your tickets will then be visible under My Bookings
- Refunds: Refunds will only be offered in the case of show cancellation or postponement.
- Order issues: Check My Bookings on your account page
- Event questions: For questions about a specific event, please contact the event organizer in the first instance (details at top of every event listing page)
- Offline orders:Call our ticket line on 020 3951 5889 and leave details of your offline order (name, event name, ticket quantity)
Once you’ve submitted a question, our (small but mighty!) team of volunteers will get back to you as soon as possible.
